Cloud software is driving the next level of work-life balance.

Twenty years ago, we never realised that we needed the ability to do our banking in real-time and from the comfort of our own kitchen table, office desk or even that last minute transfer while in the line at the supermarket.

Fast forward to today and you would be hard-pressed to find a working adult in Australia that doesn’t regularly use internet or mobile banking on a regular basis.

Without thinking about it, we as consumers have transitioned to using mobile and web applications to make our life simpler… and forgotten the inconvenience of going into a bank.

Banks however, who jumped at the chance to leverage internet adoption to allow customers to interact more easily, also saw that there was an opportunity to automate processes, speed up data collection and reporting and redistribute staff from repetitive client facing tasks to more value generating and cognitive processes.

With the evolution of ‘the cloud’, larger organisations spent vast amount of resources on moving existing systems and data to cloud hosted server technology so that they could centrally protect and process data in eye watering volumes, which allows employees to keep doing the same processes, but from anywhere there is an internet connection – a saving grace for Covid19.

Now that hardware, software and data are now hosted on server ‘infrastructure-as-a-service’, organisations (such as banks) are now looking at how to run their processes as a service – speeding up internal data collection and information distribution. Meaning that their highly paid workforces can move away from repetitive internal tasks and further towards intelligent, empathetic and customer relationship management.